PRIVACY POLICY

Last updated August 2018

Plumbtec Gas is a limited company incorporated in England and Wales with registered number 08754313 whose registered office is at 7 Clayton Rd, Hendy, Swansea, SA4 0US.

This Privacy Policy applies to information that:

You have been a customer of ours in the past, have either requested a quote, requested to be sent reminders such as boiler services
you provide when signing up to receive one of our newsletters

The following sections of this Privacy Policy describe the types of information we collect, how and for what purposes we use that information, with whom we share it, and the choices and rights available to you regarding our use of your information. We also describe the measures we take to protect the security of the information we hold and how you can reach us to:

Access, correct or delete the personal data you have provided
Withdraw any consent you may have previously given to the processing of your personal data
Tell us not to contact you with marketing materials about our services and promotions
Ask any questions you may have about our online privacy policies

Information we collect

Information you provide on a voluntary basis

We will collect, store and process information about you if you voluntarily provide us with such information in connection with the following:

filling in a form on any of our websites
filling in a physical customer form
contacting us by telephone or face to face (e.g. in the context of an enquiry)
sending us a letter, e-mail or social media message
subscribing to receive a service from us (e.g. a newsletter, blog or by following us on social media)
requesting promotional information from us (e.g., information about any of our good or services)
participating in a survey, competition or prize draw

The types of information we may obtain include:

your name, gender, home and work contact details, business title, e-mail address, telephone number, date and place of birth,
purchase or delivery of products or services
reviews and opinions about our brands, products and services

We do not collect “sensitive information” such as information on racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership unless it is volunteered by you.

Personal information we collect automatically

When you visit one of our websites, we may also collect certain information through the use of “cookies” and other automated means. Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Such information may comprise the following information:

Date and time
Originating IP address
Domain name
Type of browser and operating system used (if provided by the browser)
URL of the referring page (if provided by the browser)
Object requested
Completion status of the request
Geographic location
Language preferences

Use of information

Typically, we will use and process your information to:

help us create content that is relevant to our customers
make improvements to our websites and social media pages and ensure that content on these is presented in the most effective manner for you
provide you with information, products or services that you request from us or which we feel may interest you
assess and help us understand general trends and patterns relating to our business
manage general record keeping
enable us to compile anonymous, aggregated statistics that allow us to understand how users use our websites and to help us improve the structure of our websites
meet any legal and/or regulatory requirements
provide the products or services you request from us
improve our products and services and to ensure our products and services are of interest to you.

We may process your personal information by both automated and manual means. We may use your information in other ways for which we provide specific notice at the time of collection.

Sharing information

We do not sell, otherwise disclose, or share information we collect and hold about you, except as described in this Privacy Policy.

We may also share information with service providers who perform functions and services on our behalf. Such third parties will be appointed as data processors and will be provided only with information necessary to perform the services on our behalf but are not authorised to use such information for any other purposes.

We may disclose information about you if we are required to do so by law or pursuant to legal process, or in response to a request from law enforcement authorities or other government officials.

We reserve the right to transfer information about you in the event that we sell or transfer all or a portion of our business or assets, in accordance with applicable law. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use information you have provided to us in a manner that is consistent with our Privacy Policy. Following such a sale or transfer, you may contact the entity to which we transferred your information with any inquiries concerning the processing of that information.

Your legal rights and how to ‘opt out’

You have certain rights to the information we process about you as expressly provided for by applicable law. You may request access to the information we hold about you, update, amend or correct the information, and in some circumstances you may object to our use of your information.

You also have the right to request that we cease sending marketing communications, whether by email or otherwise, to you. You can do this by either:

not checking the applicable box(es) on any form used to collect information from individuals
clicking the unsubscribe link displayed in any of the marketing e-mails you receive
otherwise requesting that we do not process your information for marketing purposes in writing to us

To exercise these rights or to make a complaint or submit an inquiry about our privacy practices, please contact us at info@plumbtecgas.co.uk

You can also write to us using the following address: 7 Clayton Rd, Hendy, Swansea, SA4 0US

To help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to the information.

Security & Data Retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

For your own protection, we encourage you not to include sensitive personal information, credit card or similar data in any e-mails you send us or our staff.

Links to other websites

Our websites may provide links to other websites for your convenience and information. These websites operate independently from us. Linked websites may have their own privacy policies, which we strongly suggest you review. To the extent that any linked websites you visit are not owned or controlled by us, we are not responsible for the websites’ content, any use of the websites, or the privacy practices of the websites.

We use cookies to track visitor use of the website and to compile statistical reports on website activity. Unless you have adjusted your browser setting so that it will refuse cookies from our websites, our system will issue cookies. Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies.

You can find out how to do this for your particular browser by clicking "help" on your browser's menu or by visiting www.allaboutcookies.org. Please note, however, that without cookies you may not be able to take full advantage of all our websites features.

Updates to our Privacy Policy

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our processing of your information and privacy practices. We will post a prominent notice on each of our websites to notify you of any significant changes to our Privacy Policy and indicate at the top of the Privacy Policy when it was most recently updated.

How to contact us

If you have any questions or comments about this Privacy Policy, the use of cookies, if you would like us to update information we have about you or your preferences, or to exercise your rights of access, rectification, blocking, or deletion, or to object to the processing of your information, please contact us by email at info@plumbtecgas.co.uk

You can also write to us using the following address: Plumbtec Gas Ltd, 7 Clayton Rd, Hendy, Swansea, SA4 0US